We believe in transparency, fairness, and treating our customers the way we’d want to be treated. Our store policies are designed to uphold our values while ensuring a smooth, respectful experience for everyone. If you ever have questions or need clarification, we’re just a message away. Check out our FAQ too!
Most orders are automatically covered for shipping damages, typically up to $100. We pay for this coverage to your order for peace of mind. If your package is lost or stolen, please contact us so we can do our best to assist you.
Please be kind. Once a package has left our warehouse, it is in the carrier's hands and while it is mostly out of our control, we are always happy to work with customers and carriers to locate the package and find an equitable resolution.
We cover the cost of packing supplies to ensure your order is safely packaged. We also never upcharge shipping costs—you pay exactly what the carrier estimates, with no hidden fees.
We do our very best to ship all orders as quickly as possible. We're proud to say that over 99% of our orders ship out same or next business day.
Delivery times will vary depending on the shipping method selected at checkout and the distance from our South Florida warehouse. While we can’t control carrier delays, here’s what you can typically expect with economy or ground shipping:
Please note: Shipping estimates shown at checkout do not include order processing time.
Due to the personal nature of our products, we are unable to accept returns. Once a product has left our warehouse, we cannot guarantee it has not been opened or tampered with, which could compromise hygiene and safety standards.
If you are dissatisfied with your order, please contact us. We are committed to finding a fair resolution. We are also happy to edit any orders before they have shipped.
Our subscription program is designed to offer you convenience and savings—and to help us, as a small business, plan ahead more effectively (savings which we pass on to you!). Subscriptions allow us to better forecast inventory, manage costs, and ensure your favorite products are always in stock.
Customers receive at least two reminder emails before each subscription delivery, giving you plenty of time to edit, skip, or cancel an upcoming order. Once your subscription has shipped, we are unable to accept returns or offer refunds, as we’ve already committed resources to fulfilling your order (and at a discount).
We kindly ask that you do not use subscriptions to stack discounts and then cancel immediately, which defeats the purpose of the program. We’re grateful for your support and trust.
Ivy & Fields is a clean living marketplace focused on connecting naturally-minded consumers with clean products. You can learn more about our ethos here.
Unlike dropshippers and Amazon third parties, when you shop from Ivy, all products ship from a central warehouse in South Florida. We are highly connected to brands owners and only purchase authentic products directly from the brand.
Absolutely! Shipping is free within the contiguous United States when you meet the minimum spend—no membership fee required. We never upcharge handling or packing fees, and any shipping costs you see at checkout are calculated by the carrier, without any markup.
Please note that our Crunchy merch ships from a partner supplier and has separate shipping fees.
We work quickly to ship your order as soon as possible. Most orders ship same or next business day. Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location. Products ship from South Florida. Generally, the closer you are located to South Florida, the faster your order will arrive.
Due to the personal nature of our products, we generally do not accept returns. Once a product has left our warehouse, we cannot guarantee it has not been opened or tampered with, which could compromise hygiene and safety standards. If you are dissatisfied with your order or if you order arrived damaged, please contact us. We are committed to finding a fair resolution.
"My Monthly Delivery" is a convenient subscription service that helps you save on the essentials you already buy regularly.
Start by subscribing to at least one product. Once subscribed, you can customize your box each month to fit your needs. You can easily add or remove items, skip a month, or adjust the delivery schedule to every 2, 3 or 4 months—whatever works best for you. If you don’t need a product this month, like laundry detergent, simply remove it and add it back later.
You'll receive reminders 1 week and 1 day before your box is finalized, giving you time to make any changes.
Then, relax and enjoy the savings on your everyday essentials!
You can access your subscription at any time by either logging in to your account (click on the person icon) OR clicking on the magic link from any of your subscription emails.
If you cannot find your subscription email, then click on the account login icon (the person icon in the top right corner of any webpage) and click the link underneath the words "Need help accessing your subscriptions?" Once there, you only need to enter your email address and you will receive an email with a magic link which will allow you to see any subscriptions linked to your email address (without the need to enter a password).
We're committed to offering products that are both non-toxic and effective. We know how frustrating it can be to waste money on natural products that don't deliver results.
That’s why every product on our site undergoes thorough testing for efficacy. Before a product is added to our shop, we carefully screen multiple options to find the best-performing ones. If Ivy can't test a product herself, she relies on trusted friends, family members, and even customers to help pick the winners!
This is why we don't carry an entire brand's lineup—we only feature the products that are genuinely clean and proven to work.
We are completely independent and have no loyalty to any specific brand. We are self funded, and pay for the inventory ourselves to keep in our warehouse and ship to you.
This means that every product you see in our shop is there because it has been tested and meets our high standards for cleanliness and efficacy.
If a brand changes its formula and no longer aligns with our standards, we will stop carrying that product. It's as simple as that. Our commitment is always to you, our customer, and not to any brand.
Ingredients are clearly listed on product pages, typically under the "All The Deets" Details section. We also describe the product's packaging for those who care about sustainable product packaging.
We’re passionate about supporting small brands! We believe that decisions made around a dinner table often bring more care and concern than those made in a boardroom. Check out our Seller Garden for ways we might be able to work together. We’re always excited to test new additions to the shop!
You will probably get tired of us saying this, but we're more than just a shop! We're a community!
If you want to learn more about clean living (without all the fear mongering and clickbait), you're in the right place. Between our blog, our shopping guides, our free guides and our social media channels, you'll be a pro in no time.
We highly suggest joining our Facebook Group where you can get on demand support from a like minded community.
