Refund policy

Returns and Refunds

Due to the personal nature of our products, we generally do not accept returns or refunds. All sales are final. This policy is in place to maintain the highest standards of hygiene and safety. Once a product has left our warehouse, we cannot guarantee it has not been opened or tampered with, which could compromise hygiene and safety standards. If you are dissatisfied with your order, please contact us at hello@ivyandfields.com. We are committed to finding a fair resolution.

We Do Replace Damaged or Incorrect Items

If you encounter any issues with your order, such as receiving a damaged or defective item, or if you believe you received the wrong product, please contact our customer service team immediately.

Any claims for damaged or defective items can be made with the shipping carrier and must be made within 14 days of receiving your order. Please e-mail us a photo of the damaged or incorrect item to hello@ivyandfields.com. We are committed to speedy and fair resolutions.